Privacy Policy

Information we collect

When you use this site, we collect two broad categories of information:

• Information you provide directly. This includes your name, email address, phone number, delivery address and any message you send through our contact form or when placing an order. We only ask for what is needed to process your request or deliver your purchase.
• Technical information collected automatically. When you visit the site, we may log your browser type, device type, operating system, IP address and pages viewed. This helps us understand how visitors use the site and keep it working reliably.

How we use your information

We use the data we collect for clear, limited purposes:

• To respond to enquiries you send through our forms and to provide customer support.
• To process and deliver orders, including confirming details and sending updates about your purchase.
• To improve the site experience by understanding which pages are useful and which are not.
• To comply with legal obligations, such as keeping records for tax or accounting purposes where required.

We do not sell your personal information to third parties. We do not use your data for automated decision-making that significantly affects you.

Cookies and analytics

This site uses cookies and similar technologies to remember your preferences and to collect anonymised analytics about how the site is used. Cookies help us understand which products are viewed most often and whether visitors encounter any issues during checkout.

You can disable cookies in your browser settings, but please note that some parts of the site, such as the shopping cart, may not function properly without them. We do not use cookies to serve targeted advertising or to track you across other websites.

Sharing your information

We only share personal information with service providers who help us operate the business. These include our website hosting provider, email and form services, and delivery partners who ship your order. Each provider is bound by a contract that limits how they can use your data.

We do not share your information with any third party for their own marketing purposes. We do not sell data to brokers or advertisers.

How long we keep your data

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected. Order records are kept for the period required by South African tax law. Enquiry messages are kept for a reasonable period so we can follow up on your request. After that, the data is securely deleted or anonymised.

Your rights

You have the right to access the personal information we hold about you, to request correction of inaccurate data, and to ask for deletion of your data where it is no longer needed. You may also withdraw any consent you have given, or object to processing where we rely on legitimate interests.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe, usually within 30 days. If you are in the European Economic Area or South Africa, you also have the right to lodge a complaint with your local data protection authority.

Honest communication

We do not make misleading claims about our products, fabric quality or delivery times. We do not post fake reviews or fabricate endorsements. If we mention a certification such as OEKO-TEX, it refers to a genuine supplier certification that we verify. We do not create false urgency or pressure you into a purchase.

Contact us about privacy

If you have questions about this policy, want to access your data, or would like to request deletion, please contact us: