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Whether you are checking your order status, wondering about fabric care or need help choosing the right fitted sheet depth, our studio team is available during Johannesburg working hours. We keep replies personal and practical, not scripted.
Most questions about sizing, delivery windows and fabric care are answered within one working day. If your query involves a wholesale order or a custom batch, expect a slightly longer reply time while we check with the production floor.
Best for order queries, fabric questions and returns. Include your order number if you have one, and we will get back to you within one working day.
info@madeleinebedding.comMonday to Friday, 08:00 to 16:30 SAST. Good for urgent delivery questions or if you prefer talking through a bedding choice out loud.
024 623 2101Our Johannesburg studio is open by appointment for fabric swatches and wholesale consultations. Bring your mattress measurements if you are unsure about deep pocket sizing.
6174 Nhlapo Stravenue Apt. 397
Laubschermouth, LP 1519
Whether you are ordering a single percale set or stocking a small guesthouse, the path is the same. We keep the steps short so you always know where your fabric is and when it will be ready.
Start with the mattress depth and the size of your duvet. If you are unsure about pocket measurements or pillowcase sizing, send us the numbers and we will confirm the right fit before anything is cut.
Percale for a crisp, cool feel, sateen for a smoother drape, or a linen blend for breathability. We work in soft ivory, dusty blue and warm sand tones, and we can show you fabric swatches before you commit.
Every batch is handled at our studio, not sent to a third party. That means the seams, hidden button closures and elasticated hems are checked by the same small team from first cut to final fold.
Each piece is inspected for loose threads, even stitching and colour consistency. If something does not meet our standard, it is set aside and remade rather than shipped out.
Your order arrives with care notes attached. Linen softens after a few washes, while percale stays crisp from the start. If anything feels off after the first night, contact us and we will sort it out.
Guesthouses and boutique hotels order through a different channel with its own lead times and volume pricing. If you manage a property, ask us about the wholesale process before placing a retail order.